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Remote Desktop Assistance

What is Remote Assistance?

Remote Assistance allows a Light Speed Networks representative to connect with your computer for trouble shooting, training, or demonstration purposes. The representative will be able to watch what you do or you may allow them to take control of your computer and do it for you. We have found this to be a great time saver in trouble shooting technical issues and an excellent tool for training and demonstrations.

How do I activate Remote Assistance?

By clicking the button below you agree to the following terms and conditions:
  1. We cannot access your computer without your permission.
  2. Light Speed Networks will use the connection only for trouble shooting, training, or demonstration purposes related directly, or indirectly, to use of the Light Speed Networks systems and software.
  3. You'll install an ActiveX control that allows a Light Speed Networks representative to view and/or access your computer over a secure connection. You may retain control yourself or pass control of your computer to the Light Speed Networks representative.
  4. Light Speed Networks will only have access to your computer while you are connected to the remote session. You may end the session at any time by closing your browser window.
  5. The remote connection is managed by a third party company not affiliated with Light Speed Networks.
  6. There will be a $20 Charge in addition to our normal service fees for use of this system.

Do you agree to the above conditions?


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Last modified: Monday March 21, 2011 12:18 PM