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Privacy and Security Policy

Effective Date: January 1, 2006 we keep your information confidential and private

Light Speed and are committed to preserving your privacy and safeguarding your credit card and other sensitive information. The following statement describes the general information-gathering and usage practices of our web site and service.

Collecting Personal Information for Light Speed Networks and Services:

When you submit a Service Application or place an Order Online we collect your personal and organizational information such as: name, address, email address, organization name, credit card number, etc. We collect this information so that we can process set-up fees and monthly fees. We may contact an applicant to verify information. The set-up fees and monthly fees are processed through a credit card processing company. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

When you register for one of our Training Workshops, we collect your personal and organizational information such as: name, address, email address, phone number, etc. This information is collected and fees are processed through an event registration vendor who shares the information with Light Speed and This company does not retain, share, store or use personally identifiable information for any secondary purposes.


Light Speed and provides links to other web sites as a resource for those who are interested in additional opportunities. We encourage you to view their privacy policies as well. Any information you share with these web sites is subject to their policies and practices and is independent of Light Speed Networks and


Light Speed Networks and uses "session cookies" while a visitor is  using Light Speed and "Cookies" are bits of information that are stored by your browser on your hard drive. We use "session cookies" so that we can properly verify a customer's identity as they move from one page to the next. For our online catalog customers, we also use "session cookies" and "persistent cookies" in addition to verifying personal information, so that we can provide secure access to customer information. These session cookies are not linked to personally identifiable information.

Web log files:

Like most web site administrators we use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. IP addresses that are recorded by our log files are not linked to personally identifiable information.

Protecting personal information:

Light Speed Networks and takes every precaution to protect information. When you submit sensitive information via our web site, the information is protected both online and off-line. When a form asks to enter sensitive information (such as credit card number or address), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as a form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information off-line. All of our customer information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (our customer service team) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.


Beginning on January 1, 2005, California Civil Code Section 1798.83 permits those customers that are California residents to request that Light Speed Networks not share your personal information with third parties for their direct marketing use. To make such a request, [click here] or write us at: Legal Department - Privacy Officer
Light Speed Networks
569 Fireside Ct.
Walnut Creek, CA 94598

Our free monthly eNewsletter:

Light Speed and offers its own free monthly eNewsletter that it sends out to customers and other interested individuals. Customers are automatically added to this monthly eNewsletter, and other individuals opt-in to subscribe on the Light Speed and web site or though personal contact. Subscribers may choose to unsubscribe at any time and unsubscribe information is located at the bottom of each eNewsletter.

Complying with the judicial or legal system:

Though Light Speed Networks and makes every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our organization.

Changes to our privacy policy:

If we decide to change our privacy policy, we will post those changes to our homepage, this privacy statement, and other places we deem appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Contacting Light Speed and

Light Speed and works hard to ensure that your experience is a positive one. If you have any questions about this privacy statement, the practices of Light Speed Networks and, or your dealings with our web sites, please contact:

Customer Service
Light Speed Networks/
569 Fireside Ct.
Walnut Creek, CA 94598 USA

Tel:  925-952-9110
Fax: 866-931-5531


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Last modified: Monday March 21, 2011 12:18 PM