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Interactive online and phone support services are provided to help customers resolve issues and to answer questions customers may have about Light Speed’s products or services. Technical Support requires the full cooperation and participation of the customer in the troubleshooting process, and customer participation is essential for providing enough information for Light Speed's support engineers to fully understand and resolve support issues. Light Speed's support is limited to Light Speed’s software and will not cover customers’ hardware, customers’ office connectivity or other 3rd party software that is not warranted by Light Speed Networks.
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